Delivery Manager

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Published: May 5, 2017
Location
Job Type
Salary
Based on Experience

Description

VantageLinks is a dedicated Information Technology (IT) staffing company supporting our clients with all their IT Needs. We currently have an opening for a Delivery Manager with one of our premier clients.

THIS IS A DIRECT ROLE WITH OUR CLIENT. WE ARE UNABLE TO ACCEPT H1B CANDIDATES AND PLEASE NO STAFFING AGENCIES.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

% Time Spent
Responsibilities
40% - 1. Management of IT operations and support staff activities using ITIL foundation best practices in service management.
50% - 2. Management of IT system development teams’ activities using Agile development practices.
10% - 3. Oversee the review and update of IT internal policies and procedures.

SCOPE OF RESPONSIBILITY

Functions as a first-line supervisor over two or more full-time employees. Has authority to hire, terminate, discipline, appraise performance or strongly recommend such actions.
MINIMUM QUALIFICATIONS

Education
Required: Four-year college education.

Experience
5 to 8 years.

Other required Knowledge, Skills, and Abilities:
Required
One of the following:

  • Experience using and/or enforcing IT Service Management best practices as documented in ITIL or Microsoft Operations Framework (MOF)
  • Experience using and/or enforcing Agile software development practices
  • Willingness to learn whichever above skill candidate does not yet possess
  • Good command of English language in order to provide effective phone, desk-side and email support.
  • Detail oriented.
  • Good interpersonal skills, for collaborating with other members of IT department and outside vendors.

Desirable

  • PMP Certification
  • Scrum Master certification
  • ITIL Foundation Certification
  • Experience with ServiceNow, or similar enterprise ITSM tool

 

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