Sr. Application Software Engineer (Contact Center Solutions)

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Published: May 17, 2018
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Description

VantageLinks is a dedicated Information Technology (IT) staffing company supporting our clients with all their IT Needs. We currently have an opening for a Sr. Application Software Engineer (Contact Center Solutions) with one of our premier clients.

THIS IS A DIRECT ROLE WITH OUR CLIENT. WE ARE UNABLE TO ACCEPT H1B CANDIDATES AND PLEASE NO STAFFING AGENCIES.

Sr. Application Software Engineer (Contact Center Solutions)

Position Purpose: Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers.

Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements.

  • Meet with business partners to understand business needs.
  • Responsible for overall design of the solution.
  • Design, build and test applications.
  • Conduct root cause analysis and advanced performance tuning for complex business processes and functionality.

Qualifications:

Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3+ years of related experience. Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal.

Preferred:

  • VUI Design, grammar development (including Spanish)
  • IVR Cloud solution
  • Healthcare experience

What are the 3-4 non-negotiable requirements on this position?
Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3+ years of related experience. Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal.

What are the nice-to-have skills?
VUI Design, grammar development (including Spanish) IVR Cloud solution Healthcare experience

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