As a Senior Systems Engineer for the Enterprise, you are to apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of Enterprise IT Service Offerings. You are expected to have broad working knowledge of and participate with installations, monitoring, maintenance, support, and optimization of cloud based service offerings, service life-cycle, software, hardware, infrastructure, and IT operations optimization.
Ideal candidates must possess excellent leadership, troubleshooting as well as logical and creative problem-solving skills over a broad range of IT disciplines. Excellent IT documentation skills following best practices including flow charts, technical guides, user guides, etc. Work with other team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. Conduct research on software and systems products to justify recommendations and to support purchasing efforts. Gauge the effectiveness and efficiency of existing Enterprise systems; develop and implement strategies for improving or further leveraging these systems on a global platform. Propose and create system design models, specifications, diagrams, and charts to provide direction to all business units and team members. Provide guidance to business units on how to integrate their servers and technology into the enterprise systems offering. Monitor and test system performance; prepare and deliver system performance statistics and reports. Provide orientation and training to business units for all modified and new system.
Analysis (Problem Identification): Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
Attention to Detail: Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time.
Collaboration: Working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.
Customer Service Orientation: Making efforts to listen to and understand the customer (both internal and external); anticipating customer needs; giving high priority to customer satisfaction.
Follow-up: Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
Individual Leadership: Using appropriate interpersonal styles and methods to inspire and guide individuals (subordinates, peers, and superiors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.
Initiative: Asserting one's influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
Integrity: Maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities.
Judgment (Problem Solution): Committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints, and organizational values.
Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain all parties' support and acceptance.
Planning and Organization: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity
Team Influence: Using appropriate interpersonal styles and methods to inspire and guide individuals (or a team) toward goal achievement; modifying behaviors to accommodate the tasks, situations, and people involved.
Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skills/knowledge in job-related areas; keeping abreast of current developments and trends in areas of expertise.
Tolerance for Stress: Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity); relieving stress in a manner that is acceptable to the person, others, and the organization.
Skills and Abilities
- 4+ years of cloud design, support, and engineering
- 3+ years of experience with virtualization and Server Systems.
- 2+ years of PowerShell use in Production environment.
- 2+ years of enterprise engineering and support experience.
- 2+ years of Firewall Experience
Job/ Technical/ Computer Skills:
Must be proficient in two of the following areas:
- O365 PBX, O365 Conference Calling
- Azure Networking
- Azure Dev Ops
- Azure Server Management and Scripting
Experience in working in a Holdings or Enterprise environment focused on reliability, uptime and recommending complete solution sets to other businesses or business units. Will be responsible for supporting and monitoring servers and networking in Azure, Enterprise Active Directory infrastructure, Global DNS, and any other Global Service offering. Superior customer facing and technical skills including the ability to develop ‘trusted advisor’ relationship with customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Other Requirements: Demonstrates excellent communication skills, organization skills with an emphasis on attention to detail and documentation. Effective use of interpersonal and communication skills to support negotiations with vendors, team members, sponsors and others within the organization. Focuses results on company goals and customer needs satisfaction. Builds a high level of trust and rapport with others throughout the organization. Adopts and demonstrates commitment to corporate core values and the People First culture.