IT Help Desk

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Published: June 30, 2020
Union, MO
Job Type
Based on Experience


Job Responsibilities:

  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email.
  • Diagnose and resolve technical hardware and software issues including, but not limited to user computers, peripherals, and manufacturing interactive systems.
  • Log all Help Desk interactions, requests, and document resolutions.
  • Troubleshoot and diagnose remote users’ connectivity issues with VPN, Email, Internet, and more.
  • Remote IT support for all US sites based out of our Union, Missouri facility.
  • Scheduled travel to remote sites periodically for project and user support.
  • Contribute as a flexible team player in collaboration with the global IT team.
  • Willingness to fit work commitments across global time zones.
  • Participate in a scheduled server maintenance rotation.
  • Load images onto new computer systems and setup user profiles.
  • Welcome and Onboarding of new users and assist admins with offboarding tasks.
  • Provide cell phone training on Apple devices.
  • Provide computer and logistical support for classroom trainings.
  • Generate requisitions and track acquisitions of new hardware and software purchases.
  • Customer focus, internal and external, and support to global users to maintain data integrity.
  • Other duties as assigned in addition to this list.

Required Education and Experience:

  • Experience with software installation and workstation support.
  • Basic knowledge of Windows 7, 8, and 10 Operating Systems including setup and configuration.
  • Demonstrated attention to detail and the desire to get the job right the first time.
  • Experience in training and developing end-user documentation.
  • Good verbal and written communication skills.
  • Associates degree or equivalent IT experience.
  • Available to travel up to 30%.
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