Manager, Information Technology

Posted · Add Comment
Published: January 29, 2020
Location
Clayton, MO
Job Type
Salary
Based on Experience

Description

We are looking for an experienced Production Support Manager with operational and/or engineering background with a passion for providing superior system availability and customer experience. We are looking for candidates who can drive reliability and performance across scale by mastering the full depth of the stack. As an IT Manager, you will have the opportunity to tackle complex problems while using your expertise in delivery and support of critical services.

  • Plan and direct the daily activities of a team focused on a particular system or technology.
  • Liaison with managers in IT and other functions, applying standard solutions and processes.
  • Apply specific technical expertise in depth to address technical and business issues.
  • Increase operational efficiencies to pro-actively reduce and mitigate production incidents.
  • Provide Call Leadership to mitigate critical incidents.
  • Lead a team of support engineers/business systems analyst to meet or exceed expectations on incident SLA's.
  • Ability to understand full technology stack of systems in assigned domain.
  • Lead high performing team members to provide a 24x7 support for systems with an ever-watchful eye on their availability, latency, performance, and capacity.
  • Collaborate with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance.
  • Define support strategies for systems in the Cloud.
  • Identify and drive resolution on monitoring and alerting gaps.
  • Identify and remediate risk to critical and non-critical system KPI's.
  • Familiarity with application architectures and networking.
  • Familiarity with automation of routine maintenance tasks and common issues.

Qualifications

Education/Experience:

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
  • 5+ years of related IT experience. (Experience with production support teams preferred.)
  • 1 year of experience with application system monitoring and alerting methodologies (preferred).
  • Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.

Is Relocation Available? No

Is there additional variable compensation? 10% Annual Bonus

Are you open to sponsorship? No

This position is: Backfill

Is there a possibility to work remote? No

Is there equity? No

Are there flexible work hours? No

Does this position have direct reports? No

Describe how this position fits in your organization.

We are looking for an experienced Production Support Manager with operational and/or engineering background with a passion for providing superior system availability and customer experience. We are looking for candidates who can drive reliability and performance across scale by mastering the full depth of the stack. As an IT Manager, you will have the opportunity to tackle complex problems while using your expertise in delivery and support of critical services.

What are the 3-4 non-negotiable requirements on this position?

  • Bachelor’s Degree or equivalent amount of years of experience.
  • At least 5 years of experience with production support teams.
  • At least 1 year of experience with application system monitoring and alerting methodologies.

What is exciting about this opportunity? Please use this section to describe team and company culture.

Great team with a lot of opportunity and growth!

Apply
Drop files here browse files ...

Related Jobs

BI Developer   Eureka, MO new
February 19, 2020
Sales Rep   Creve Coeur, MO new
February 19, 2020
Application Developer (C#/MVC)   Columbus, OH new
February 19, 2020
Are you sure you want to delete this file?
/