Manager, Technical Product Owner

Manager, Technical Product Owner

Must have experience Managing an Application Development team, experience with Vendor Management & DevOps experience. Would Prefer Telecom Expense Management Experience.

The Manager, Technical Product Owner (TPO) leads the Information Technology (IT) product team(s) providing technology vision, systems development oversight and day-to-day operational management for all technology within their area of responsibility.

Responsibilities

• Provides leadership to IT product teams to drive technical development and provides visibility of product status to Executive Leaders.
• Provides vision and direction to the IT product teams and stakeholders within and outside of the organization.
• Ensures the teams are completing projects on time and remain actively involved in continuous improvement of the products.
• Actively identifies and removes impediments to ensure delivery of product development deliverables based on the product roadmaps and timetables established by the company.
• In partnership with business leadership, ensures product development is aligned with product vision, roadmap, and business expansion/growth opportunities.
• Develops the technology roadmap for managed products, supporting the goals and objectives defined in the overall product roadmap.
• Provides backlog management, iteration planning, and elaboration of the user stories.
• Works closely with the business’ Product Management Team to create and maintain a product backlog according to business value or ROI.
• Leads the planning product release plans and set expectation for delivery of new functionalities.
• Provides monthly status reporting of all projects to include schedules, scope, and total estimated costs (including hours and other expenses).
• Uses Agile practices for oversight of managed products to ensure teams continually develop and improve products in an effective and efficient manner.
• Responsible for the adherence to Service Level Agreements (SLAs) for all customer facing and critical internal systems.
• Ensures team adherence to company programming standards and controls.
• Supports implementations.
• Stays current on key technology developments that could involve a change to or improvement of products managed.
• Acts as a liaison for managed products with other areas in IT.
• Directs, organizes, supervises, and assists product staff. Assumes responsibility for ensuring the efficient and effective operation of staff by:
  • Reviewing and improving existing operating policies and procedures and ensuring their effective implementation and maintenance; implementing new procedures as required.
  • Making personnel decisions regarding employment, development, performance ratings, salary changes, promotions, transfers, and terminations.
• Other duties as assigned by management.

Skills

• Proven ability to lead critical business systems/applications.
• Experience developing business applications in either a waterfall or Agile manner.
• Experienced managing all aspects of software application development lifecycle (SDLC).
• Willingness to apply Agile processes and principles.
• Outstanding communication, presentation, and leadership skills.
• Proven experience mentoring, coaching, and training less experienced staff.
• Excellent organizational and time management skills.
• Sharp analytical and problem-solving skills.
• Creative thinker with a vision.
• Strong attention to details.

Education and Experience

• Bachelor’s degree in computer science, information systems or computer engineering or equivalent work experience.
• 5+ years of previous industry experience, preferable in a business services organization.
• 1-3 years of experience as Product Manager/Lead or IT Manager.

Benefits

• Health, Dental, and Vision Insurance
• 401k (and company matching)
• Profit Sharing
• PTO/Holidays
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• FSA and HSA
• EAP
• Anniversary Luncheon