Network Analyst

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Published: February 8, 2024
St. Louis, MO / Hybrid
Job Type
Based on Experience


Network Analyst

To maintain and support the company’s computer networks in a highly secure manner in support of the agency’s primary business functions.


  • Keep the director informed on progress with work.
  • Escalate challenges and problems promptly and ask for guidance on prioritization or direction as needed.
  • Configure and install hardware such as switches, routers, and wireless access points.
  • Assist in network support including performance monitoring and security updates/patches.
  • Assist in maintaining firewalls and related rules.
  • Analyze system failures, correct errors, recover systems, and corrupted data.
  • Maintain documentation for all network procedures/installations/upgrades.
  • Assist with maintenance of the VoIP phone system.
  • Respond to user inquires, support requests, and trouble reports concerning information technology systems, policies, and procedures.
  • Use the ticketing system to keep a clear log of requests, problems, and resolutions.
  • As part of the team, support network services functions on a 24/7 on-call schedule.
  • Travel as needed to facilities to investigate issue and perform on-site work.
  • Perform other duties and responsibilities as assigned by the director.

Knowledge, Skills, & Abilities

  • Experience with implementing, maintaining, and troubleshooting Cisco switches, routers, and access points.
  • Experience in the implementation of local and wide area networks, virtual private networks, and virtual local area networks.
  • Experience with Cisco management tools such as DNA, ISE, and WLC.
  • Experience testing and troubleshooting wireless signal, mapping coverage a plus.
  • Knowledge with BGP, EIGRP, STP/RSTP/MSTP.
  • Knowledge of routing and switching concepts and technology.
  • Knowledge and hands-on experience in QoS.
  • Experience with large L3/L2 network support.
  • Familiar with and experience with fiber based networks and SFPs.
  • Experience with Cisco Call Manager/VoIP a plus.
  • Experience with SIP trunking a plus.
  • Knowledge of Microsoft operating systems (Windows 10, Windows Server 2008 -2019).
  • Interpersonal skills necessary to interact with all levels of technical and business personnel.
  • Ability to communicate effectively, both orally and in writing, with groups from diverse backgrounds and technical abilities.
  • Ability to participate in teams of technical, professional, and non-management members.
  • Demonstrated ability working independently, setting priorities, maintaining schedules, and adapting to challenging situations.
  • Capable of physically lifting and carrying desktop and network computer equipment, supplies, and tools.
  • Certifications in Cisco and related technologies a plus. CCNA, CCNP Enterprise, CCNP Security, CCNP Collaboration a plus.
  • Technical Expertise: TCP/IP, VLANS, LAN/WAN/Firewall/DMZ, HTTP, HTTPS, SMTP, FTP, Cisco Networking Equipment, Cradlepoint Routers, Cloud4Wi portal, Windows 10, Microsoft Office Suite, Microsoft Outlook.

Education and Experience

  • BA/BS Degree or equivalent experience required.
  • Minimum of three (3) years network/ infrastructure experience and a total of 7 or more years’ experience in Information Technology.


  • Fitness Centers
  • Credit Union Membership
  • Health, Dental, Vision Insurance
  • EAP
  • PTO and Holidays
  • 401K Plan and 401K Company Program
  • Retirement Benefits
  • FSA
  • Short-Term And Long-Term Disability Insurance
  • Life and AD&D Insurance
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