Description
Software QA Specialist
As a Software QA Specialist, your role will be in supporting customers by becoming a subject matter expert for the company’s platforms and providing Quality Assurance (QA) and Software Verification Testing (SVT) to ensure the most robust and efficient experience for customers.
You will be working alongside a team of fellow professionals and collaborating with other internal teams to solve customer issues, improve processes, test and provide feedback on new features and functionality in the company’s platforms, suggest improvements based on customer feedback and personal use of the systems, and contribute to the growth of the software business.
Responsibilities:
Primary Responsibilities:
- Software Verification Testing (SVT) to ensure our SaaS applications meet the highest level of Quality Assurance (QA) on behalf of customers.
- Leverage the Software Experience to provide the highest level of Customer Support for our SaaS platform.
Additional Essential Duties and Responsibilities:
- Quality Assurance – Test and validate the software functionality, security, and accuracy of features and reports provided by our platform. Think outside of the box to identify potential issues and misunderstandings to make sure that we continue to provide an accurate and streamlined customer experience. Solve problems before they become a customer support request.
- Automated Testing – Help to maintain end-to-end (E2E) automated testing scripts.
- Metrics and Reporting – Monitor and analyze key performance indicators (KPIs) related to customer support and software usage. Prepare reports to identify trends, challenges, and areas for improvement.
- Customer Advocacy – Advocate for solutions that improve the customer experience and benefit.
- Internal Support – Work with internal teams to resolve internal issues, document solutions, and to escalate customer support requests when necessary.
- Continuous Learning – Become a subject matter expert (SME) that customers and team members can rely on to provide accurate timely information and to research and find solutions for more difficult issues. Stay up to date with industry trends, software releases, and advances that may impact or improve customer’s availability and compliance.
- Customer Training and Documentation – Maintain and create software guides, tutorials, and knowledge base articles to help customers use the company’s platform to its full capabilities.
- Other Responsibilities – Additional responsibilities as needed and appropriate to further your skills and advancement within the company.
Required Qualifications:
- Effective Troubleshooting – Step by step problem solving and research.
- Development – Basic understanding and experience with test scripting using Python and/or JavaScript.
- Collaboration – Ability to work and communicate well in a team environment.
- Time Management – Balance tasks and priorities to make effective use of time.
- Technologically Adept – Firm understanding of basic computing and technological concepts. Experience, training, or credentials demonstrating the above.
- Capacity to Learn – No one knows everything, everyone should know to seek answers.
Preferred Qualifications:
- Technology/IT Certifications – Any certifications that demonstrate an advanced understanding of networking or technical support.
- College Degree – Preferably in Computer Science, IT, or a related technical field.
- Experience – Prior QA testing, automation testing, API knowledge, support and customer relation experience.
- Software – Experience with common end-to-end testing tools (e.g. Playwright). API testing tools (e.g. Postman). Software process and task management tools (e.g. Jira).
Location: Chesterfield, MO – hybrid after 3 months.